Effective Date: 10/31/2024
1. Introduction
WorldSharp Technologies, Inc. (“WorldSharp,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy outlines how we collect, use, store, share, and protect your information when you use our website, services, and software products, including data conversions, customer support, and processing services.
2. Information We Collect
We collect information that you provide directly to us or that we obtain through your use of our services, including:
- Account Information: Data provided during account creation, such as name, email, billing and shipping address, and login credentials.
- Transactional Information: Records of software purchases, subscription data, renewal dates, and download history.
- Communication Data: Information from correspondence through our “Contact Us” form, email, or phone interactions.
- Customer Data (for Conversions, Problem Resolution, and Data Processing Services): In cases where we receive data from you about your customers to perform conversions, resolve issues, or provide processing services, we only access data that is necessary to complete the task.
Types of Information Collected
- Personal Information: Name, email address, billing information, payment details, and account login credentials.
- Transactional Information: Records of products purchased, subscriptions, renewal dates, and download history.
- Communication Data: Any details you provide when contacting us, including the content of your messages and contact details.
3. How We Use Your Information
We use the information collected to:
- Process purchases, renewals, and subscriptions.
- Provide customer support and respond to inquiries.
- Send important notices, such as renewal reminders and account updates.
- Conduct conversions and process services as requested by you.
- Improve service functionality, optimize website performance, and conduct troubleshooting.
4. How We Share Your Information
We do not sell or lease your personal information to third parties. We may share your data under specific circumstances:
- Service Providers: Trusted third-party providers may assist us with payment processing, account management, or customer support. They are authorized to use your information only for the services provided to us.
- Legal Requirements: We may disclose information to comply with applicable laws, legal processes, or government requests.
5. Special Data Use Cases
- Conversions: When we perform data conversions, we access customer data solely to convert it into a format compatible with our software. Only necessary personnel have access, and data is retained for no longer than 90 days, unless otherwise authorized by you. Converted data is shared only with designated employees or third parties with your written authorization.
- Problem Resolution: For troubleshooting, we may receive your customer data, which is accessed only by personnel necessary to resolve the issue. The data is shared solely with designated employees or authorized third parties, retained for up to 90 days, and disclosed only as required by law.
- Billing and Customer Service: Billing details such as address, phone number, and email are collected to manage account billing and customer service and are never shared for marketing purposes.
- Data Processing Service: In cases where WorldSharp performs services such as 1099 processing, we limit access to the specific personnel involved. Tax filings are sent only to relevant authorities, and we may engage third-party mailing services under a similar privacy policy agreement. Retention is up to 90 days unless you authorize otherwise, and data is disclosed only as required by law.
6. Data Security
We implement compliant security measures to protect your data, including:
- Encryption: SSL encryption for secure data transmission.
- Access Control: Restricted access to authorized personnel.
- Security Monitoring: Ongoing review and updating of our security practices.
7. Cookies and Tracking Technologies
We may use cookies to enhance website functionality, remember preferences, and optimize your user experience. You can control cookies through your browser settings, although disabling cookies may affect website performance.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, such as:
- Access, Correction, and Deletion: Reviewing, correcting, or deleting your information.
- Communication Preferences: Opting out of marketing emails.
- Data Processing Limitations: Requesting restrictions or objection to certain data uses.
Contact us through the Contact page to exercise these rights.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Transactional information related to software purchases and subscriptions may be retained for record-keeping and tax purposes.
10. International Data Transfers
For users outside the U.S., your personal information may be transferred to and processed in the United States, in compliance with data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. The effective date at the top of this policy indicates the latest revision. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us as detailed on our Contact page.